Budget Truck Rental

ama

12 months ago

Placed a rental for a moving truck days in advance, when we arrived they informed us that they didn’t have any at all of the size we rented. There was no advanced notification to us that they did not have the size we needed. The worker provided no real solution, and did not take accountability for their failure. In fact, the reservation pick up was set for 9 AM and we arrived at 9:37, due to traffic, only being notified while we were already outside via text that they did not have the truck. Of course we didn’t see this text as we were driving. Super disappointed with the customer service and the lack of accountability. Very glad that U-HAUL was across the street since they provided good customer service and had a solution to the problem Budget created.

Felecia

a year ago

Horrible experience. Made a reservation for moving truck. Went to pick up and after MORNING of the move (after waiting on an employee for 15 minutes) was told "corporate did not send truck to location".... luckily U-Haul was across the street and was able to recovery from that mistake pretty quickly. Fast forward I now have a $150.00 charge I have been trying unsuccessfully to get them to resolve. Contacted my bank to resolve this issue. My experience with Budget has been an absolute NIGHTMARE. Will never even consider using this company again.

James Cusick

8 years ago

Truck Unprepared-Unprofessional-Had to move smaller trucks for them to get to my truck-tried to rent me truck with one headlight knowing I was driving 1300 miles. Truck missing ipass device. Cursory inspection at best.NO maintenance on vehicles! Pick up for 3:30 PM it was about 6pm when I left! Assured me they would adjust paperwork to latest pick uup time and never did now Budget is charging me extra $350 Truck cab filthy with trash and cigarette ashes and reeked of stale cigarette smoke-Garbage place, lazy, incompetent or both? DO NOT RENT FROM HERE! U-HAUL Cheaper! Spent over $6000 with Budget in last two months NEVER AGAIN! (two 26' truck with all insurance etc) Not to mention previous move from Colorado to Florida several years ago spending over $4000! Last penny they get from me!

Leslienne Williams

10 years ago

I'd rate this place a zero but google doesn't allow a zero rating. So 1 i is... Smh. I reserved a truck on Thursday early afternoon for pick up on Friday morning. I received the confirmation and made arrangements around this reservation... left fort Lauderdale and got to the hour away location in homestead on schedule. When I arrived I was not greeted by an employee but rather a tacky note on the door stating "yes we're open but we are assisting another customer, will be back shortly." I am 7 months pregnant and decided I could not wait any longer to use the restroom which I later noticed they had none, but I run across the street to the nearest establishment with a public restroom and while relieving myself received a phone call from my boyfriend who was waiting for an attendant to assist and told me they finally came but that there are no trucks available. I laughed it off thinking it was one of his sick jokes .... However upon my return I there was a young lady on the phone already speakig with the inventory manager regarding my truck rental... Or lack thereof. The Inventory Manager explained to me that a reservation is not confirmation and I agreed to the terms and conditions. I did read the terms and conditions and nowhere in the terms and conditions did it state that there will not be a truck and there will be no one to help me. Which is exactly what happened. They had no truck, they didn't notify me of this, and they pretty much told me you're on your own. They didn't offer any assistance or even point me in the direction of another rental company. All she said was that they're out of inventory. First off I find it unconscionable that they would send me a confirmation that they will hold $150 on my credit card however they cannot send me an email to state that they do not have the truck that I reserved. This is not how you do business. I completely understand that things happen and they had no inventory to offer however they should have notified me by email or phone call just the same way that they would have notified me about the payment. All in all it was a very rough move for me and I will never be using Budget again. Nor will I recommend any of my friends or family or anyone else looking to rent a truck to use this company

Carlos Piquera

8 years ago

I will give this company Budget a -5 if it was possible. Hey cancel my reservation a day before and left me and my family looking for a place to sleep tonight. The people in this location are nice and understanding but the corporate itself do not care about the costumer. whatever you do, DO NOT RENT A TRUCK WITH BUDGET.